“Debby, we were so delighted when we unwrapped the eagle carving. It is an absolutely incredible piece of art. It was a gift for my husband and was intended for outdoor enjoyment, however, that is being reconsidered. Looking for a place inside instead! Please pass my email on to the artist. He is beyond blessed and talented. Thank you,S. St.Clair”
“I just want to say thank you for a beautiful piece of furniture for my bedroom.. it arrived by magnum trucking and in excellent condition. I wish I could afford your dressers and nite stands but cannot. The color and workmanship is just great. I will cherish this for as long as I live, thank you again. D. Kline”
“I got my furniture (Wasatch Aspen bedroom) and everything is great. You guys did a wonderful job of packing it. Great job and nice working with you. You are a company that says they’ll do something and YOU DO IT…VERY RARE THESE DAYS. Thank you, Jacque G, Douglas, WY”
“Received bed today (Wyoming Reclaimed Bedroom Set) and it was beautiful. Yall did a good job. There was one little blemish but I think we can make that look good. It was only the size of a nickel. I will be ordering other items in the future.” Junior S. Opelousas, LA”
“Wanted to let you know that I received my bench (Wildwood Rustics Red Cedar bench) and it is gorgeous, a beautiful piece, I love it. Kathleen S. Dahlonega, GA”
“Debby, Many, many thanks again for all your outstanding assistance in getting my dream furniture come true. I’m speechless! I can’t say enough words to describe the furniture; they’re one of a kind and perfect in every angle. The quality and craftmanship are out of this world. My husband and I have never seen anything like it and we travelled the world (we were in 12 different countries during our stint in the Foreign Service, Department of State). The way they were packed — shows the effortless time and super care spent with all their heart and soul to ensure they’ll arrive in perfect condition Their actions confirmed my confidence in American product and that customer service is still alive and well. God Bless America! Warm regards, Vicky S., Poplarville, MS”
“We received our beautiful table and chairs, Monday 13th. We are way beyond satisfied. There is not one single thing about the furniture that we do not like. And I just have to comment on the way you make sure that the furniture is not damage during shipment. It arrived with no damages, scratches, or missing parts. We appreciate the quality care and service. Dave and Mandy C. Houston, TX”
“Debby, thank you very much for working with me to buy my bed. The delivery went smoothly, and I appreciate your time and effort answering my questions. I love the bed. It is beautiful. Thanks again. Jeff H, Moscow, ID”
“Thanks Debbie, we are very happy with our purchase, got them to the cabin this past weekend. They look great and was presently surprised with the futon covers, thanks again for recommending the faux leather! Mike V. Narnov, PA”
“I recently received my coffee table order #7054 and I love it . More beautiful than I ever expected it was delivered in perfect condition and the quality and craftsmanship was phenomenal it was delivered and shipped earlier than expected and I couldn’t be happier Thank you so much for a beautiful product and excellent service if and when I need more furniture I will undoubtedly be using your company. Thank you again sincerely Robert C. Patchogue, NY”
“The bed was for my daughters wedding gift and it came perfect time and was beautiful and will become a family heirloom thank you for all you did!!!! Shane B, Sheridan, WY”
” Our bed arrived fully intact and it’s beautiful. The freight company B and F? Was wonderful, helpful and friendly! I’m impressed with the quality of the bed and we hope to be doing business with you again soon! The wood is so interesting. There is nothing boring about this bed. Our builders had to come out to see it. I was worried when they switched off freight companies and wanted to deliver a different day that it may have broken in transit. I guess I just need to be more patient and let things happen. We are going to order another queen bed from you soon, maybe two (daughter’s home) now that I see their beauty. So glad I found your website. My husband loves the bed as well. Thx so much. The shepperlys”
“The antler chandeliers arrived in perfect condition and are stunning! I am so delighted that they match so nicely as well. Thank you! K. Matthews”
“Good afternoon! I wanted to write you and let you know that we absolutely love our new bedroom set of the red cedar. It turned out so much better than we could ever have expected. We however are short on drawer space (our fault of course) and I was wondering how much 1 possibly 2 more 4 drawer chests would cost. If you could please let me know I would appreciate it. Again, thanks for our new bedroom set. Cindy R. Brooksville, FL”
“We just received our Amish Montana Collection Pine Desk. We love it. It is sturdy and beautiful. Thank you so much. Happy New Year to you. Whitney W. Winnsboro, TX”
“I ordered a vanity from Log Cabin Rustics and was thrilled with the service and the product. I had numerous questions about both the item and the shipping (we were on a tight deadline). I received prompt answers and great service,all at a very competitive price! In fact, they went above and beyond in customer service by contacting the manufacturer for me to facilitate as much as possible the time frame I was working with, without ever being dishonest about the dates I could expect. They even took the initiative without me asking to help me in getting certain colors included in my vanity. I have never received such incredible customer service! I truly wish all businesses were run as Log Cabin Rustics; if they were, the marketplace would be a much less stressful place to be. Thanks to everyone at Log Cabin Rustics, I now have a beautiful bathroom vanity I received compliments on the very day it was installed, as well as having pleasant memories of great service. Service was so great, in fact, that I am already looking for additional items I had not initially planned on getting. I am happy to have ordered through an American company and purchased an item made in the USA. Thanks, Log Cabin Rustics, for making that possible!” Dianna M. Troy MO”
“We received our (Wildwood Red Cedar) table and chairs yesterday and we love it, they exceeded our expectations ,thank you very much ,the packing for shipping,shipping company was very professional and would recommend you any day ,thanks Lance T., Philadelphia, TN”
“We received our custom entertainment cabinet today. It is a beautiful piece of furniture! Please tell the Idaho Wood Shop guys that we love it. Thank you for arranging to have this custom piece done. Linda M. Evergreen CO.”
“We just love the new bed frame. It is really awesome. The shipping packaging made it real easy to get home (we picked up at the fedex depot). I was real happy to have my husbands help..it weighed a ton, but looks really cool. Thanks so Much!!!! Fran and Steve T. Seligman, AZ”
“Oh my goodness…..our chair came today. It is so beautiful! The workmanship is excellent, and it is so very unique. We knew it was going to be beautiful, but it far exceeded our expectations. This will be a beautiful addition to our home for many years to come. Thank you so much! The delivery guy didn’t allow us to fully inspect it before leaving though. We noted this on the invoice. The chair was fine, and very well packed and protected. We are seriously considering buying more of your products. We are very satisfied customers. It was well worth the six week wait. Sincerely, Dawn and Ron L., Exter, NH”
“Hello, I have been wanting to send you some photos of the beautiful Silver Creek Collection bedroom set we ordered from Log Cabin Rustics. We love the set and are extremely happy with it. Friends and family are so impressed with the construction and solidness of it and we are thrilled having the bedroom set in our home back here in Pennsylvania. It all fit nicely and we can’t express adequately how beautiful it is. It was a pleasure doing business with Log Cabin Rustics!! Thank You Joanne M., Bangor, PA.”
“You guys are the best. Thanks for getting it sent before Christmas! The furniture arrived in top shape and we love it. We will definitely buy from you again. You are a great business who delivers a great product at a reasonable price! Merry Christmas. !!! M. Fidel, Owasso, OK”
“I received my (Amish) night stands yesterday and was overwhelmed! They are in perfect condition and look absolutely amazing!!! I am so happy with your company and I will be a repeat customer. Don L. East Meredith, NY”
“Received the bed and night tables (Wasatch Alpine Heirloom) I love them it is all beautiful, thank you all so much!! Susan T., Dade City, FL”
“Hi Debby – we received him (bear chainsaw carving) successfully and LOVE him!! Thank you so much for all your help getting this bear to us – he’s awesome! Please give the artist our thanks too!! – Julie C. St. Louis, MO”
“Hi my log bed was delivered today to my house with no damage.. I just want to say thank you for all the updates that you have provided me. When I emailed you with wanting to know info on when and where and the status of the bed at that time you all got right back to me right away. You were a lot of help when I needed info. And I say again thank you and hope to do business in the future. Riley W. Highland, IL”
“Hi Debby, We have received our bedroom sets we ordered and love the quality and look of everything! Thank you for the great service. Kind regards, Karen L., Victor, ID”
“Debby, We have received our bedroom set and cannot even begin to tell you how thrilled we are. It arrived in perfect condition and within the timeframe you stated. It’s just plain awesome. I wanted to thank you for making this easy and for providing such a quality product. I will be back for more! Michelle R., Keenesburg, CO”
“Hi Debby, As soon as the (antler) chandelier is installed, I’ll send photos. Everything here is done on “Tahoe Time” (slow). Trying to coordinate decorator, contractor and electrician. BUT, A few times a day I just have to go in the garage and just stare at it. I love it!!! Thanks again, Jimmie B. Stateline, NV”
“Good afternoon. I received my order of a vanity and linen closet on Friday of last week. I just want to pass on how beautiful the pieces are! Thank you for what seems to be a wonderful product that we will get years of life out of! Becky N. Gettysburg, PA”
“I just got it!! We love it a lot!! Beautiful and nice!! SUPERB USA MADE!!!! THE BEST EVER!!!! Blessings, Kimi and Casey R. Troy, MT”
“Good Morning Debby! Our bunk beds arrived yesterday, and my grandchildren are thrilled! THANK YOU so very much! Very impressed with you and your company, look forward to doing further business with you! Have an awesome Christmas!! Laurie P., Melville, SK Canada”
“Received shipment. No damage and all went well with delivery and unloading. Furniture is awesome !!! You truly have a great operation and true craftsmen/crafts women. Thank you. I have always wanted this furniture and now I have it! Steve N. Oreana, IL”
“Thanks for the awesome (Fireside) file cabinet. It is BEAUTIFUL!!! Just wanted you to know it arrived it perfect condition!!! I am enjoying it to the fullest. Thanks!!!! Kathy L, Rozet, WY”
“I just received the delivery of item B14250 (Fireside Barnwood Entertainment Center) and I have to tell you we are thrilled with it. It’s beautiful beyond our expectations. The construction is excellent and the drawers and doors open and close so easily. So glad I found your website and when we are ready for something else, I’ll be sure to visit it again. Irene N. West Chester, PA”
“Debby- I just wanted to say thank you for all your help on this. We got the swing, no problem. Great quality and will surely enjoy it for many years! Thanks again! Kristen, M. Colorado”
“I received my order yesterday. The chairs are wonderful. What great service, quality and price, I am very pleased…..Thank you! Cathy P. Mountain Green, UT”
“We received our tables, stools, benches, and chairs yesterday and I must say they are more beautiful than I imagined. Thanks so much for all your help. Sara A. Austinville, VA”
“Hi Debby & Carla, The antler lamp arrived today in perfect condition. It is absolutely beautiful! The quality of the lamp and shade are really impressive, and I am extremely happy with this purchase. Thanks again for all of your help and excellent service. Marty B. Horsesbay, TX”
“I am sorry that we did not let you know we received the furniture. A few very minor scratches and in places that are not very visible. It is rustic, tho, right??? Ha We are very pleased with it. It is beautiful. Thanks for your help in getting it. Pat P. Brackettville, TX”
“Hi Debby, The wine cabinet was delivered to my home today! I am so happy with it- it looks fantastic in our space and exceeded my expectations. It was a pleasure doing business with you,thanks again, Karen M. Ashburn, VA”
“Debby – wanted you to know that we have all the furniture and it is AWESOME! our builder and other people that have seen it, have all gushed. please pass on our thanks and appreciation for such a beautiful job to the manufacturer. we absolutely love it! thanks much and I hope to get another couple of pieces in the not to distant future! Clifford C, Issaquah, WA”
“I wanted to thank you so much for your follow up with the issues around our furniture order. We couldn’t be happier with our furniture and your customer service. I really appreciated your open and professional attitude and once again we are very happy that we chose to order our furniture through your company. Please pass on our thanks to Fireside Lodge too and indicate that we feel our furniture is perfectly lovely! Many thanks and best wishes for a lovely summer season. -Nadine K. PEI, Canada”
“Debby—– I want to tell you that all my furniture arrived the other day in top condition. Everything was expertly wrapped… (there must have been MILES of bubble wrap that I recycled) and there was nary a scratch on anything. Even the driver of the truck remarked that he thought the packaging was exceptional. The bureaus, night tables, and headboard are outstanding. I couldn’t be more pleased. Everything looks, smells, and feels like quality. The headboard was a bit bigger than looks on the website… but I fixed it to the bed frame, and put the new mattress on it, and it looks great. So I wanted to write and thank you for your good communications, and great product line. John R. Sun City West, Arizona”
“Thank you very much. We appreciate your service and are enjoying previously purchased furnishings. It’s been all too smoothly done to be true in today’s service world. Thanks again. Chris J. Hamilton, NJ”
“Hello, I just received my bookcase today from Montana Woodworks…..we could not be more pleased….it is so much more than i could have imagined it to be…..my only regret is that i don’t have a bigger house to add more of his furniture. Please pass on how incredibly happy we are with our latest addition. Stacy L. Dickinson,ND”
Hi Debby…Just to let you know that we received delivery on our daybed yesterday, set it up and are completely satisfied with it (a lot bigger than I thought, however…but that’s fine 🙂 – it smells so nice in our ‘lodge’!. Thank you again for your assistance. Merry Christmas and Happy New Year! Carol & David E.”
“Dear Debby, It has been an absolute pleasure working with you. Thank you for everything, and have a Wonderful Holiday 🙂 Regards, Rebecca C. Ridgefield, CT”
“Hello, Just wanted to say I received the sofa table and we LOVE LOVE LOVE everything! Such beautiful work and delivered so fast! We could not be more happy!!! Please pass this along to the manufacturer. Stacy L. Dickinson, ND”
“Hi Debby and Carla, Thank you for your wonderful help in getting us the log picnic table and benches before Thanksgiving! It came to us Friday, Nov. 16, in plenty of time. You were a great help and I appreciate your time, effort and friendly service! Thank you and have a great day! Beth S, Forsyth, GA”
“I just received my vanity and I LOVE it! It looks great and smells really good. =) After my rainforest granite top and square copper vessel sink is installed on it, I will e-mail you a picture. Thanks again! Lisa W”
“Hello…We received out shippment today and were very pleased..the packageing and shipping was without problem..the furniture was assembled without without issue and is really nice!…thanks…Steve/Sandy H/, Tucson”
“Hi Debby, Okay, all is good. The dresser was delivered and the guy helped us carry it to the hallway outside of our condo. It was crated and wrapped up very well. We just uncrated it and I have to tell you that it is the MOST beautiful log dresser! The craftsmanship is awesome and it looks beautiful. There is a guy here in Breckenridge that makes log furniture, and while while his stuff is very nice, it doesn’t have the beautiful honey glaze that this has on it. It was well worth the wait. Thank you again for your awesome customer service. You (Debby) were an absolute joy. I am an audit director and only wish I had more employees like you! Thanks again. Reid R. Breckenridge, Co”.
“Debby- YOU ROCK! I just spoke with Old Dominion and they’re all set. Thanks so much for your help. This is a huge help. Have a great day. Tell anyone who cares that you are awesome and I said so. Trish K, Boston, MA”
“Hi Debby, Here’s a couple photos. Overall, what a great look these rocking chairs have! And the way they changed the coffee table into an outdoor table was perfect. Really heavy, large, substantial, and well-constructed. Couldn’t even see the screws or nails. Color was a bit lighter than the online photo looked, but absolutely beautiful. And thought it all went together well with the Amish glider I bought from you. Thanks for your advice, Debby, in helping me choose. Let Conway shipping know that they need to train other companies in customer service. If only other companies could take lessons from the thoughtful caller who called very early in the day, in case I might have other plans in my life for the day, to let me know they weren’t coming till Monday. Who does that anymore? Conway does. And the driver was so efficient, courteous, and on time! What’s going on here? Amazing. Almost brings tears to my eyes. And Debby, thank you also for emailing me back so quickly when I inquired about my delivery date. I so appreciate that. Log Cabin Rustics is a great company to do business with. I have already been recommending you to my neighbor who loves this stuff, and will keep passing the word along. Good product, good prices, good customer service. It doesn’t get any better than that. Sincerely,Susan M.”
“Just received our futon yesterday and we love it. It arrived on schedule and in plenty of time for our party. More than satisfied with the personal attention and extra effort. Due to our timeline we couldn’t get the one I originally order and I received a call amd a suggestion for one we could get instead. Love the look even more than the original. And while my husband was down feeding the horses, I put the whole thing together myself. Very easy to assemble, sturdy, beautiful, can’t say enough to express my delight. Thanks so much. We’ll be back. – Debra M., McMinnville, OR”
“I wanted to write you to say thank you for all your assistance. Furniture arrived last Friday right on schedule, packed perfectly. Conway trucking employee was professional. Every thing went smooth. I will recommend anyone looking for quality furniture, friendly and helpful customer service to look no further than Log Cabin Rustics! George S. Apple Valley, CA.”
“Just wanted to say, we love our new log bed. It was delivered even before the time promised and it met all our expectations. Thank you for answering our questions and we will definitely recommend you to all our friends……JT/Jane”
“The antler chandeliers arrived yesterday…Awesome!!! Beautiful!!! Thank you soo much. Will send pics when the house is farther along. 🙂 Judy and Tammy”
“Hi Deb…I received my order about 5 hrs. ago……love it…love it…love it….I was so excited and nervous for today to come….it looks great in my house!…thank you…Deb A, Michigan”
” I received my full size hickory bed on Friday, unpacked it and found it to be in perfect condition. We assembled the bed yesterday and I am in awe of the beauty of the craftsmanship. The bed is exactly as I imagined it and as it is pictured on your website, only it is even better. You do wonderful work. Thank you, thank you, thank you!!!!! J. Trulock, CA.”
“Debby, The order arrived via UPS this afternoon. I am very happy with the quality of the furniture. Thanks, Roy D., Martinze, GA”
“Dear Debby: The CO Aspen Sawtooth log bedroom set is absolutely gorgeous! We are so pleased about your incredible customer service and speedy delivery (even in a snowstorm!). It has been fun matching Intarsia Woodart and other decor to the room! Thanks so much… you are a sweetie & got us just what we wanted! Julie V.,Susanville, CA”
“To Whom Concerned: The table arrived today and I can think of only one word to describe it and that is “AWESOME”. From the table to the way it was packaged. I could not be happier. It is better than I had hoped. Thank you for a job well done. I will be sure to recommend you to anyone who will listen. Hank J., Gulfport, MS”
“Hello, I received my head board and dresser today, and I cannot tell you how happy I am. It is from Diamond Point, and I was able to speak right to the maker of the furniture and meet his son who delivered it. They are wonderful people, and very polite and very talented in making furniture. I have no reservations buying from them through your company again! I had a bad experience with craftsmanship at another company and wish I would have found you first. A very happy customer, for life! Carrie C., Saint Louis, MI”
“My chairs arrived today and they are better than what I was hoping for. Thanks and also thank the shipping dept.for the effort they put into getting it here with no damage. Bob T., Oregon”
“Debbie. Received the bed and we are extremely happy with it. It made it here without any damage. Just wanted to compliment the person who built the bed on their artistry and creativity (Wasatch Crazy Horse Bed). It is absolutely beautiful. If you could pass that compliment along I would appreciate it. Cris S., Anchorage, Alaska”
“I wanted to express my sincere thanks to Debby for her excellent help in answering all of our many questions and providing one of the best customer service experiences I have ever received. The products we ordered were also of excellent quality. It was a pleasure doing business with such a great company. Lisa & Mike, Pittburgh, PA”
“We received our furniture in fine shape & just love it! It fits perfectly in our spare bedroom and looks lovely. The craftmanship is wonderful. It was just the decor we were looking for! The bed was simple to assemble and pieces matched each other very well. Thank you so much for your awesome customer service. The only thing I might mention is that the delivery driver would not wait for us to unwrap the pallets, as you encouraged. He had other deliveries and I understand his hurry since it was snowing. Luckily, each piece was very well wrapped and no damage occured. Thank you Log Cabin Rustics! Happy New Year, J. Vogan, Susanville, CA”
“Dear Debby. Enclosed is a photo of our cabin outside and part of the living area with one of my grandsons asleep in front of the fire. We are in the Ouachita River Bottoms one mile from the river but the river occasionally comes out of its bank ang goes one mile past us. I thought you might like to know where the log furniture ended up. Thanks again for your help. You and the manufacturer of this product will be the first we call for additional items and will certainly send referrals. J. Wallace, Little Rock, AK”
“Hi Debbie. WOW….our order arrived Thursday the 15th of June, in Salmon, Idaho. Guess we can stop worrying about it! Our family there says it is beautiful! Thanks so much for a smooth purchase and shipping! N. Walchli”
“Debby,Thank you for all your help! We are very happy with all of our new rustic log furniture. It is beautiful! Karin F, Mammoth, CA”
“1st of all my wife & I would like to say that we are more than happy with our Fireside log bed, it is beyond our expectations and so easy to set up and very well built. The look is exactly what we are looking for in rustic log furniture. 2nd I have been in the freight business for 20 years and the way your company packaged & shipped this bed was 1st class and we are very impressed and,we want to thank you very much. P.S This is our 20 yr wedding anniversary gift to each other.Thanks again Mark & Judy Jacksonville, FL”
“Debbie, I just wanted to thank you again for all your help with getting the log daybed delivered on time last week. My parents were surprised and they just love it!! Everything worked perfectly and it is all because of your help. Thank you so much!!!! Jennifer, San Diego, CA”
“Dear Folks, Our log love seat arrived and we love it! We could not get over the fact that we ordered it on Monday, and by Friday we had it in our home. Thanks so much for your incredible service and fine rustic log furniture product. Sincerely, Bet and Larry W. Lizella, GA”
“Debby: Thank you for your assistance. The log bed was delivered to our house in Toronto today without any problems and with the tailgate truck. The bed is quite heavy so I’m glad we were able to get the tailgate truck. The delivery went so well and because everything went so smooth with your assistance, we will probably order more log furniture in the future. Thank you, Rick, Toronto, ON Canada”
“Debby – I just got back from my cabin and everything worked out as planned. The log bunk beds were delivered right in time for me to have them put together and made up before our arrival. They look fantastic! It was a real pleasure working with you and I really appreciate your diligence in making sure that everything worked out according to plan! Unfortunately, in our world today, some people we deal with are not near as reliable and professional as the should be. I will recommend your rustic log furniture business every chance I get. Please keep my info as I plan on purchasing more rustic log furniture from you to furnish our cabin as soon as cash flow allows!!! Best regards, John, Mississippi”
“Hi Debby, Just wanted to let you know that the rustic log furniture looks great, and thank you for all your help. I still might need a mirror but I will let you know. I love the blanket chest and the book shelf is great. As soon as I can download the pictures from my camera I will e-mail them to you. Anyway, hope I can get a few customers for you once family and friends see my log furniture. Again it was a pleasure purchasing everything from Fireside Rustics. We are very pleased!!!!!!! Thank You, Joyce & Ed”
“Hi Mike. We got the fabric yesterday in the mail and I put the order in, on-line, a minute ago. Thanks a million for going the extra mile for us, because we were able to make the right choice on fabric once we saw it with our own eyes as oppose to just a computer monitor. Kelly D”
“I would like to thank you for the beautiful rustic log furniture. My grandchildren love the queen over queen bunk beds and the room looks great. I am very pleased and will be ordering a toy or blanket chest and possibly a table with chairs for my grandchildren to play a game or sit and color. You customer service is wonderful and very helpful. Again, Thank You!!!!!! Joyce Dabal”
“We are very satisfied with our new rustic log furniture and everyone comments on how nice it is. Thank you for making it so easy to purchase and have delivered. If we are looking for any new pieces we will be sure to check with you first. Thanks again, Jane L.”
“Debby, I placed the order online tonight – thanks so much for your help! Your service is excellent and I’ll definitely be ordering from you guys again. Thanks again. Melissa L. Deadwood, SD”
“Hi, Thank you very much for the bed, its a very fine piece of rustic log furniture. We enjoy it very much and its quite beautiful. We would also like to thank the delivery person for helping us move it up the stairs. Thanks Again-Tony S., Parker, CO”
“Debbie – My table arrived on Monday September 14th. It is so beautiful!!!! Thank you for everything, and I’m sure I’ll be ordering chairs sometime in the future. Natalie Z., Utah.”
“Hi Debby, Thank you so much for giving such great customer service! I truly appreciate your assistance. You gave such good service, and that is truly a rarity these days. Thanks again, Boni L., Tahoe, NV”
“Hi Debbie, I received the Aspen log sofa today… it looks great and the cushion is very firm. I fell asleep on it after dinner. The shipping was great with Yellow Freight. I am just waiting on the fabric to arrive next week. Thanks for your help. Joe R., Merritt Island, FL”
“Michael- I received the log bench today and was very pleased. This made the bedroom complete, matched the bed perfectly. I am very happy with your rustic log furniture and will tell all my friends to contact you. I know they will love this bedroom.” Roger R., Partkersburg WV. “