Delivery Time
Most of our furniture is handcrafted upon order and shipment is usually within 4-6 weeks, however shipment times vary by manufacturer, by time of year, and by item so please check specific item for current delivery times. Estimated delivery dates are estimates and not guaranteed.
Shipping
At Log Cabin Rustics, our goal is to make shipping log furniture as easy and cost-effective for you as possible. We offer FREE SHIPPING to 48 states on all orders over $139, and we work hard to find the fastest and safest way to get that furniture right to front door of even the remotest cabin. Orders under $100 will be charged a flat $15 shipping fee, and orders from $100-$139 will be charged a flat $20 shipping fee.
Windows of Time
Many customers ask us to “hit” a certain window when they will be at their cabin or hideaway, and actually, we have gotten pretty good at doing just that. Provided that your desired delivery timeframe is after our original estimated shipping date, please let us know at the time of your order and we can usually arrange for delivery within a 3-4 day window. The 3-4 days must be business / working days for the trucking companies (Holidays and weekends don’t count).
Rural or Gated Delivery Locations
Except for smaller individual items, which may be shipped by FedEx or UPS, most of our items are delivered free of charge by large 18-wheel freight trucks. If your delivery location is in an unpaved area, on narrow driveways, switchbacks or other area where a freight truck may not be able to navigate, please notify us upon ordering.
Tracking Numbers
When your order leaves one of our warehouses, we will notify you of the tracking number and method of shipment. The freight company will eventually contact you when they are ready to deliver, however we strongly recommend that you contact the freight company proactively to schedule a convenient time for delivery.
Damaged Shipment
Inspect your entire shipment upon delivery and BEFORE THE FREIGHT TRUCK LEAVES! It is the customer’s responsibility to ensure that any damage is noted on the freight company’s Bill of Ladings before the shipper leaves your residence or business so that a claim can be filed.
Contact Log Cabin Rustics immediately and no later than 24 hours after receiving shipment and we will assist you in getting a replacement or repairs provided that the damage was noted on the freight company’s Bill of Ladings at the time of delivery. Please retain a copy of the Bill of Ladings for your records and to help with any claims processing
Satisfaction Guarantee
We are committed to your satisfaction. We guarantee the quality and craftsmanship of every piece of furniture we sell. We offer a manufacturer’s lifetime warranty on all of our handcrafted cedar, aspen, pine and hickory log furniture, and 1-5 year warranties on every other line. When you buy from Log Cabin Rustics, you can be sure that your rustic furniture and decor will only appear rustic. The drawers on your dressers will open and close smoothly without binding. The bed frames will be solid and tight. The doors will work well and fit smoothly. We make every attempt to finish your furniture so you can enjoy it without any problems or maintenance. Rustic furniture characteristics not deemed as defective are cracks, knots, checking and variations in color. All of these add to the rustic appeal of the furniture. If cracks compromise the structural integrity of the piece we will replace it free of charge. The bottom line is, we want you to be happy with your log furniture. More than that, we want you to tell others how happy you are. Word of mouth advertising is the very best–and most effective–advertising we have. Please feel free to call any time should you have a problem or question. Our toll-free number is 1-866-923-6932.
Cancellations and Returns
At Log Cabin Rustics, most of our furniture and accessories are handcrafted upon order, meaning they are made specifically for you. Because of this, we are generally unable to accept cancellations or returns if an item does not meet personal preference.
However, we understand that exceptional circumstances may arise. In some cases, and with approval from the manufacturer, we may make an exception to this policy. If you wish to request a change to your order, please contact us as soon as possible at 1-866-923-6932.
Return Requests
If you would like to request a return after receiving your order, you must contact us at 1-866-923-6932 within 7 days of delivery to receive return instructions.
Return Conditions:
- Returned items must be in original purchase condition to qualify for a refund.
- A 20% restocking fee will be applied to all returned items.
- Customers are responsible for actual shipping costs in both directions (to you and back to the manufacturer).
- Items must be carefully repackaged to prevent damage during return shipping. Any damage that occurs during return transit will be the customer’s responsibility.
Processing Time
Once we receive your returned item and confirm it is in acceptable condition, we will process your refund within 7–10 business days. Refunds will be issued to the original payment method.
If you have any questions regarding our return policy, please reach out to us at 1-866-923-6932 or via email at [email protected].
Sales Tax
Log Cabin Rustics collects sales tax only on orders shipped to Minnesota.
Pricing Errors
Although Log Cabin Rustics makes every effort to ensure our prices are affordable and competitive, we reserve the right to refuse, or cancel, any orders in the event a product is listed at an incorrect price due to typographical errors or other data entry mistakes. If your credit card has already been charged and Log Cabin Rustics determines the pricing on the item is incorrect, we will contact you and give you the option of canceling your order, or paying any difference between the incorrect price and the actual price.